JM Goods
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About Us JM Goods are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
JM Goods
PJC Outdoors Ltd
PO Box 201
Wigton
Cumbria
CA7 1WX
Phone: 07901 852950
Fax: [N/A]
Email: enquiries@jmgoods.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone or over the Internet but for the sake of your security ordering via this site is the recommended route

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling The majority of items will be sent to you via Royal Mail First Class Post. Although Royal Mail state that they "aim to deliver all First Class items of mail the next working day" I'm sure you're aware that this is not a guarantee and does not include weekends or Bank Holidays.

Shipping and Handling charges are closely linked to the Royal Mail's charges and largely by weight. Unlike some businesses we do not seek to make a profit from the postage element of your order and if you check in the Royal Mail's 40 page leaflet "Mail Made Easy" and the associated leaflet "Pricing Made Easy" you'll see how we have arrived at the delivery charges.

Large items such as generators or specialist electrical equipment have separate delivery arrangements and this will be made clear on the ordering page.

We regret that due to the high cost of speedy carriage to far-flung, exotic and offshore parts of the United Kingdom delivery to these places which would include all the Scottish Isles except Skye, Isle of Man, Scilly Isles, The Channel Islands etc. is arranged and priced on an individual basis. If customers from any these areas need extra fast delivery we would be happy to get a quote from the Post Office (NB it will be expensive!).
Delivery Schedule We aim to dispatch you order within two days of receipt but to be honest, there are occasions when we may not be as fast as we would like to be because of the nature of our business. Many of you will be aware that we are on the road visiting large outdoor shows throughout the Summer months and if our schedule may interfere with our desired delivery timetable we will contact you to let you know.

Delivery via Royal Mail First Class Mail means that you should receive you order within two working days of dispatch
Back Orders If your item is not in stock and it is not possible to obtain it within 7 days, we will contact you to see whether you wish us to back order for you or not. If we cannot contact you for any reason then we will assume that you do not wish it back ordered.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security We take the security of customers personal information very seriously and to that end we use a secure server when taking and accessing your order details, obviously including your Credit Card details. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07901 852950 (International +44 901 852950) or write to us at JM Goods, PJC Outdoors Ltd, PO Box 201, Wigton, CA7 1WX
Privacy Policy JM Goods do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Please contact us on 07901 852950 to discuss any difficulties you may be experiencing with any items you have purchased from us. You will find us a very fair and reasonable business to deal with unless you are part of that small minority of people who think they can take advantage of our good nature. We take the attitude that we would rather see you again next year with a smile on your face than try to be awkward with you as most people only come back to us with genuine grievances.

PLEASE ALSO NOTE: We cannot do anything about your return if we don't know who you are, why you are returning the goods or when you bought them - please include all this information in the parcel, if possible with your original order number. It is astounding how many returns we receive with insufficient, illegible, or no information whatsoever regarding the sender and/or what the problem is with the goods - we are far too busy I'm afraid to indulge in lengthy detection searches to try and work out this information from our records (and your name and address alone is not enough), so in future all such inadequately documented parcels will be assigned to a little frequented spot in the office where they can gather dust and cobwebs in peace until the sender eventually realises that nothing has been done about it and contacts us!

RETURNS What we need to know:
Your Name
Your Address
Your Telephone Number(s)
Your email
Your Order Number
Approximate Date of Purchase
The Problem with the goods
What you wish to be done about it
NB Please include all the above in your parcel, even if you have already contacted us about the return. If you have exchanged emails with us regarding the return, it helps us if you can include a print out of the emails.


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm